casino88 Terms &
Conditions of Service

1. Acceptance of Terms

By accessing, registering on, or using any part of the casino88 platform — including its website, mobile interface, game lobby, betting markets, promotional systems, and customer support channels — you confirm that you have read these Terms & Conditions in full and that you agree to be legally bound by them. If you do not agree to any provision contained herein, you must immediately cease using the platform and close your account.

These Terms & Conditions constitute the entire agreement between you (the player) and casino88 with respect to your use of the platform and supersede all prior representations, understandings, negotiations, or agreements, whether oral or written, relating to the subject matter herein. casino88's Privacy Policy and Responsible Gaming Policy are incorporated by reference into these Terms & Conditions and form part of the same binding agreement.

casino88 reserves the right to modify, amend, or replace any portion of these Terms & Conditions at any time and without prior notice, except where applicable law requires advance notification. All changes take effect immediately upon publication on the platform. It is your responsibility to review these terms periodically. Your continued use of casino88 after any modification constitutes your binding acceptance of the revised terms.

2. Eligibility & Age Restriction

Access to casino88 is restricted to individuals who meet all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You are at least 18 years of age. casino88 is strictly an adults-only platform and does not permit access to minors under any circumstances.
• You are accessing the platform as an individual in a personal capacity. Corporate entities, legal persons, and automated systems may not register as players.
• You are not accessing the platform from a jurisdiction in which online gambling is prohibited by law. It is your sole responsibility to determine whether your local laws permit online gambling.
• You have not previously been self-excluded from casino88 or had your account closed by casino88 for a violation of these Terms & Conditions.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You are of sound mind and are not under the influence of substances that impair your judgement at the time of registering or placing wagers.

casino88 reserves the right to request identity verification documents from any player at any time, including but not limited to a national identity card (NID), passport, or birth certificate, to confirm eligibility. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or permanent closure.

3. Account Registration & Security

To access the full range of casino88 services — including placing sports bets, playing casino games, claiming bonuses, and making financial transactions — you must register a player account. Each individual may only maintain one (1) active account on casino88 at any time. The creation of duplicate, multiple, or linked accounts is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.

3.1 Registration Requirements

During registration, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, email address, and a valid mobile number registered in Bangladesh or your country of residence. You must not use a pseudonym, alias, or another person's identity at any stage of the registration process.

3.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality and security of your casino88 account credentials. You must not share your username, password, or any authentication tokens with any other person. casino88 will never contact you by phone, email, or any other channel to request your password. If you receive such a request, it should be treated as fraudulent and reported to support@casino88 immediately.

• Use a strong, unique password of at least 10 characters combining uppercase letters, lowercase letters, numbers, and special characters.
• Enable two-factor authentication (2FA) where available for additional security.
• Log out of your account on shared or public devices after each session.
• Notify casino88 immediately if you suspect unauthorised access to your account.

3.3 Know Your Customer (KYC) Verification

casino88 is committed to preventing fraud, money laundering, and the financing of illegal activities. As part of this commitment, casino88 operates a Know Your Customer (KYC) verification process. Players may be required to submit one or more of the following documents before withdrawals are processed or accounts are fully verified:

casino88 will process submitted documents within two (2) business days and notify you of the outcome via your registered email address.

4. Deposits, Withdrawals & Payments

casino88 supports a comprehensive range of payment methods tailored to the Bangladesh market, ensuring that players can fund their accounts and receive their winnings with minimal friction. All financial transactions on casino88 are processed in BDT for Bangladesh players, with no hidden conversion charges applied.

4.1 Accepted Payment Methods

The following payment methods are accepted for deposits and withdrawals on casino88:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard

4.2 Deposit Terms

The minimum deposit amount for casino88 is ৳100 for mobile wallet transactions (bKash, Nagad, Rocket, Upay). Deposits made via bank transfer or international card may have a higher minimum, as displayed at the time of transaction. There is no maximum deposit limit for verified accounts, though casino88 reserves the right to apply transaction limits for security or compliance reasons.

Deposits are credited to your casino88 wallet balance in real time or within a maximum of 15 minutes for automated payment channels. If a deposit is not credited within 30 minutes, you should contact our support team with the transaction reference number for investigation.

4.3 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 1–4 hours to mobile wallet accounts (bKash, Nagad) during operating hours of 09:00–22:00 BST (UTC+6). Bank transfer withdrawals are processed within 24 hours. Withdrawals submitted outside operating hours are queued for processing at the next available operating window.

Before your first withdrawal is processed, your account must be fully KYC-verified. Subsequent withdrawals from verified accounts proceed without additional documentation requirements unless casino88's compliance systems flag a transaction for review. casino88 reserves the right to delay withdrawal processing for up to 72 hours for any account under compliance review.

4.4 Currency & Conversion

Bangladesh players operate exclusively in BDT on casino88. Players who access the platform from other South Asian jurisdictions may operate in INR. casino88 applies mid-market exchange rates at the time of transaction where cross-currency conversions are required. casino88 does not charge additional conversion fees on top of these rates, though your payment provider may apply their own exchange margin.

5. Bonuses & Promotions

casino88 offers a range of bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms and conditions attached to each individual promotion, which are published on the relevant promotion page. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion's terms shall prevail.

5.1 Welcome Bonus

New players who register a casino88 account and make their first qualifying deposit are eligible for a 100% match welcome bonus up to ৳20,000. To qualify, the first deposit must be a minimum of ৳500. The bonus is credited automatically to the player's bonus wallet within 24 hours of the qualifying deposit being confirmed.

5.2 Wagering Requirements

All bonuses issued by casino88 are subject to wagering requirements before any bonus-derived winnings may be withdrawn as real cash. The standard wagering requirement for the welcome bonus is 30x (thirty times) the combined value of the deposit and bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, the total wagering requirement is ৳60,000 (30 × ৳2,000).

• Wagering requirements must be completed within 30 calendar days of the bonus being credited. Uncompleted bonuses expire automatically at midnight BST on the final day.
• Not all games contribute equally to wagering requirements. Live dealer games and table games typically contribute 10–20%, while slots and crash games typically contribute 100%. Specific contribution rates are detailed on individual promotion pages.
• casino88 reserves the right to void any bonus and related winnings if a pattern of bonus abuse, arbitrage betting, or other exploitative behaviour is detected.
• Players may opt out of a bonus at any time by contacting support before the wagering requirement is completed. Opting out will result in the bonus and any bonus-derived winnings being forfeited.

5.3 Promotional Eligibility

casino88 promotional offers are intended for genuine recreational players. Only one bonus may be claimed per household, IP address, device, or payment method. Players who are found to be exploiting promotional systems — including through the creation of multiple accounts, the use of VPNs, or coordinated group betting strategies — will have their bonuses voided and their accounts suspended. casino88's determination in matters of bonus eligibility is final and binding.

6. Gameplay Rules & Fair Play

casino88 operates a gaming platform in which all outcomes — whether in casino games, live dealer tables, or virtual sports — are determined by independently certified Random Number Generator (RNG) systems or by live human dealers operating under professional studio conditions. casino88 does not manipulate game outcomes in favour of the house beyond the standard mathematical house edge that is publicly disclosed for each game category.

6.1 Sports Betting Rules

All sports bets placed on casino88 — including cricket betting markets covering the BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures — are subject to casino88's Sports Betting Rules, which are published separately and incorporated into these Terms & Conditions by reference. In particular:

• Bets placed after an event has started on markets that should have been suspended are void and the stake is returned.
• In the event of a match abandonment, individual market rules apply as set out in the Sports Betting Rules document.
• casino88 reserves the right to limit bet sizes or restrict market access for any player at its sole discretion, including in cases where a player has demonstrated a consistent pattern of exploiting pricing inefficiencies.
• Bets placed in error (for example, on incorrect odds due to a manifest pricing error) may be voided by casino88. The player will be notified and the stake returned in full.

6.2 Casino Game Rules

Each casino game available on casino88 is governed by its own game-specific rules, which are accessible within the game interface itself. Players are advised to read game rules before wagering. casino88 is not responsible for losses arising from a player's misunderstanding of individual game rules. The return-to-player (RTP) percentage for each game is disclosed within the game information panel.

6.3 Malfunction Policy

In the event of a technical malfunction — including server disconnection, game software errors, or display errors — that results in an incorrect game outcome being displayed, casino88 reserves the right to void the affected round and return all stakes placed in that round to the affected players' accounts. Winnings paid as a result of a malfunction are not valid and will be reclaimed. A malfunction voids all pays and plays.

7. Prohibited Conduct

The following activities are strictly prohibited on casino88 and constitute grounds for immediate account suspension, permanent closure, forfeiture of all balances, and — where applicable — referral to law enforcement authorities:

• Fraud and Misrepresentation: Providing false personal information during registration, KYC verification, or any other process; impersonating another person; using stolen or fraudulently obtained payment methods.
• Money Laundering: Using casino88 to deposit, transfer, or withdraw funds that are derived from illegal sources or that are intended to disguise the origins of illegally obtained money.
• Collusion: Collaborating with other players, casino staff, or third parties in any manner that provides an unfair advantage in any game or betting market.
• Bonus Abuse: Creating multiple accounts to claim the same bonus more than once; using bonus funds in a manner designed to hedge bets with minimal genuine risk; systematic exploitation of promotional offers.
• Automated Play: Using bots, scripts, automated betting software, or any artificial intelligence tool to place bets or interact with casino games in place of genuine human play.
• Unauthorised Access: Attempting to access casino88's backend systems, databases, administrative panels, or another player's account without authorisation; probing for security vulnerabilities without casino88's explicit written consent.
• Chargebacks: Initiating a chargeback or payment reversal with your bank or payment provider for a deposit made to casino88 without first attempting to resolve the matter through casino88's support channels.
• Underage Gambling: Allowing or facilitating access to casino88 by anyone under the age of 18, whether deliberately or through negligence in securing your account credentials.

8. Limitation of Liability

To the maximum extent permitted by applicable law, casino88, its affiliates, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the casino88 platform or any content, service, or feature thereof. This includes but is not limited to:

• Financial losses incurred as a result of gambling activity on the platform, regardless of whether such activity was influenced by a technical error, delayed information, or any other platform-side factor.
• Loss of data, account access, or gaming history due to technical failures, cyberattacks, or circumstances beyond casino88's reasonable control (force majeure).
• Incorrect odds or prices displayed due to human error or data feed failure, where casino88 has subsequently voided the affected bets and returned stakes.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers (bKash, Nagad, banks, card networks) or telecommunications infrastructure.
• Decisions made by a player under the influence of erroneous information or misunderstanding of game rules, terms, or bonus conditions.

In jurisdictions where the exclusion of implied warranties or limitation of liability is not permitted, casino88's liability shall be limited to the greatest extent permissible by law. In no event shall casino88's total aggregate liability to any individual player exceed the total net deposits made by that player to casino88 in the 12-month period preceding the event giving rise to the claim.

8.1 Indemnification

You agree to indemnify, defend, and hold harmless casino88 and its affiliates from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms & Conditions; (b) your violation of any applicable law or regulation; (c) your infringement of any third-party rights; or (d) any content or information you provide to casino88.

9. Account Closure & Suspension

Either party — the player or casino88 — may close a casino88 player account at any time and for any reason, subject to the conditions set out in this section.

9.1 Player-Initiated Closure

You may close your casino88 account at any time by contacting the support team at support@casino88 and submitting a closure request. Before closure is processed, any pending bonus wagering requirements will be cancelled and the associated bonus balance forfeited. Any real money balance remaining in your account at the time of closure will be processed as a final withdrawal to your registered payment method, subject to standard KYC verification.

If you are requesting account closure because you feel gambling is negatively affecting your life, we strongly encourage you to consider a self-exclusion arrangement rather than a simple closure. Self-exclusion provides stronger protections and prevents re-registration during the exclusion period. Please visit our Responsible Gaming page for more information on self-exclusion options.

9.2 casino88-Initiated Suspension or Closure

casino88 reserves the right to suspend or permanently close any player account at any time and without prior notice in the following circumstances:

• Confirmed or suspected breach of these Terms & Conditions, including any of the prohibited conduct listed in Section 7.
• Failure to complete KYC verification within the required timeframe.
• Discovery that the account holder is under 18 years of age.
• Confirmed duplicate account associated with an existing casino88 player profile.
• Regulatory, compliance, or legal requirements that necessitate account restriction.
• Confirmed money laundering, fraud, or association with criminal activity.

In cases where suspension or closure is initiated for compliance or fraud reasons, casino88 may withhold the account balance for up to 90 days pending investigation. If no wrongdoing is established, the balance will be released. If wrongdoing is confirmed, the balance will be forfeited and may be reported to relevant authorities.

9.3 Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, withdrawal, or wager). casino88 reserves the right to apply a dormancy administration fee of ৳100 per month to dormant accounts once the dormancy period has been reached, deducted from any remaining balance. Players will be notified by email 30 days before dormancy charges are applied. If a dormant account reaches a zero balance, it will be closed.

10. Amendments & Governing Law

10.1 Amendments

casino88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they substantially affect your rights or obligations — casino88 will provide at least 14 days' advance notice via your registered email address and a prominent in-platform notification. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of any provision) take effect immediately upon publication without prior notice.

It is your responsibility to review these Terms & Conditions regularly. The "Last Updated" date at the top of this document reflects the date of the most recent revision. If you do not agree to any amended terms, you must stop using casino88 and close your account before the amended terms take effect.

10.2 Severability

If any provision of these Terms & Conditions is found by a court or regulatory authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms & Conditions.

10.3 Entire Agreement

These Terms & Conditions, together with casino88's Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and casino88 with respect to your use of the platform. They supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter herein.

10.4 Waiver

No failure or delay by casino88 in exercising any right, power, or remedy under these Terms & Conditions shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right or any other right, power, or remedy. A waiver of any breach of these Terms & Conditions shall not be construed as a waiver of any subsequent breach of the same or any other provision.

10.5 Contact & Disputes

If you have any questions about these Terms & Conditions, or wish to raise a dispute regarding any decision made by casino88 in relation to your account, please contact our support team in the first instance:

• Email: support@casino88 (response within 12–24 hours)
• WhatsApp: +880 1700-000000 (available 09:00–22:00 BST, UTC+6)
• Live Chat: Available 24/7 via your casino88 account dashboard

casino88 aims to resolve all player disputes within five (5) business days of receipt of a formal complaint. Where a dispute cannot be resolved through direct negotiation, both parties agree to submit to binding arbitration conducted in English before an independent arbitrator mutually agreed upon by both parties.