Responsible Gaming at
casino88 — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At casino88, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that gambling should be an enjoyable, voluntary form of entertainment, and that every player has the right to a safe environment where they remain in full control of their activity and spending.

As a platform serving players across Bangladesh and South Asia, casino88 recognises the importance of balancing a rich gaming experience with meaningful player protections. The cricket betting markets, live dealer tables, slot games, and card rooms on casino88 are designed for adults who engage with them as a leisure activity — not as a source of income, financial relief, or emotional escape.

Our responsible gaming programme covers four core pillars: prevention (age verification, awareness messaging), control (deposit limits, session tools, self-exclusion), detection (behavioural monitoring by our team), and support (access to help resources and direct referral to professional counselling services where needed). Each pillar is described in detail throughout this page.

2. Age Restriction Policy — 18+ Only

casino88 operates an absolute minimum age policy of 18 years. Players must be 18 years of age or older to register an account, make a deposit, claim a bonus, or place any wager on the platform. This policy applies without exception to all players in Bangladesh and across South Asia regardless of local customs or conventions.

2.1 Age Verification Process

During registration, all players are required to confirm that they are 18 years of age or older by accepting casino88's Terms & Conditions. This self-declaration is the first step in our age verification process. However, casino88 also conducts mandatory KYC (Know Your Customer) verification for all accounts before any withdrawal can be processed. KYC verification requires you to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — which confirms your date of birth.

Any account where the age verification process reveals the account holder to be under 18 years of age will be immediately suspended. All funds deposited by an underage player will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank account) after deducting any bonuses claimed, and any winnings accumulated will be forfeited. casino88 reserves the right to report underage gambling attempts to the relevant authorities.

2.2 Protecting Young People

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, casino88 strongly recommends the following measures to prevent underage access:

• Always log out of your casino88 account after each session on shared devices.
• Never store your login credentials in a browser's auto-fill or password manager on a shared device.
• Enable parental control software on shared family computers, tablets, and smartphones.
• Keep your casino88 username and password strictly confidential — do not share them with anyone, including family members.
• If you believe a minor has accessed your casino88 account, contact support@casino88 immediately so we can secure the account and investigate.

3. Self-Assessment — Know Your Limits

One of the most effective ways to maintain a healthy relationship with gambling is to regularly pause and reflect honestly on your habits. The following self-assessment questions are widely used by responsible gaming organisations worldwide. Answer them honestly — not to share with casino88, but for your own awareness and peace of mind.

If you answer yes to two or more of the questions below, we strongly encourage you to use one of the player protection tools described later on this page, or to contact our support team for guidance.

4. Deposit Limits & Budget Controls

casino88 gives every player the ability to set personalised spending limits directly within their account dashboard. These limits are one of the most practical and effective tools for keeping gambling affordable and within a budget that works for you and your household.

4.1 Types of Limits Available

• Daily Deposit Limit: The maximum total amount in BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in any single 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit across a rolling 7-day calendar week.
• Monthly Deposit Limit: The maximum total amount you can deposit across a rolling 30-day calendar month.
• Loss Limit: A cap on the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once the limit is reached, the platform will prevent further wagers until the period resets.
• Wager Limit: A ceiling on the total amount you can stake across all games and betting markets within a defined time period.

4.2 How to Set and Adjust Limits

5. Self-Exclusion & Account Cooling-Off

Self-exclusion is the most powerful responsible gaming tool available on casino88. It allows you to voluntarily block access to your account for a defined period, giving you the time and space you need to step back from gambling entirely.

5.1 Self-Exclusion Period Options

casino88 offers self-exclusion for the following periods:

• 30-Day Exclusion: Account access is suspended for one calendar month.
• 90-Day Exclusion: Account access is suspended for three calendar months.
• 180-Day Exclusion: Account access is suspended for six calendar months.
• 1-Year Exclusion: Account access is suspended for twelve calendar months.
• Permanent Exclusion: Account is permanently closed and cannot be reopened under any circumstances. All personal data is retained only as required by applicable law (see our Privacy Policy for retention details).

5.2 What Happens During Self-Exclusion

Once a self-exclusion request is processed by casino88 — which occurs within 24 hours of the request being submitted — the following actions are taken automatically:

• Your account login is disabled and all active sessions are terminated.
• All pending bonuses, free spins, and promotional credits are cancelled.
• You are immediately unsubscribed from all casino88 marketing communications — promotional emails, SMS offers, and WhatsApp messages.
• Any available balance remaining in your account at the time of exclusion is processed for withdrawal to your registered bKash, Nagad, or bank account within 5 business days.
• casino88's systems flag your email address and mobile number to prevent new account registration attempts during the exclusion period.

5.3 Cooling-Off Period (Short Break)

If you need a short pause from gambling but are not ready to commit to a full self-exclusion, casino88 also offers a cooling-off period of 24 hours, 48 hours, or 7 days. During a cooling-off period, your account is temporarily suspended and you cannot log in, deposit, or wager. Cooling-off periods cannot be cancelled early once activated — this intentional friction helps prevent impulsive decisions to resume play during a vulnerable moment.

6. Time-Out & Session Management Tools

Extended, uninterrupted gambling sessions increase the risk of impulsive decision-making and loss-chasing behaviour. casino88's session management tools are designed to help you maintain awareness of how long you have been playing and to prompt natural breaks at regular intervals.

6.1 Session Time Limit

You can set a maximum session duration (for example, 1 hour, 2 hours, or 4 hours per day) in your casino88 account settings. When the session limit is reached, you will receive an on-screen notification and the platform will automatically log you out. You can choose to set the next available log-in time to a minimum of 1 hour after the session limit is reached, adding a natural break between sessions.

6.2 Reality Check Reminders

casino88's reality check feature sends you a pop-up notification at regular intervals during an active gaming session — every 30 minutes, 1 hour, or 2 hours, as you configure. Each notification displays:

• How long you have been playing in the current session.
• Your net profit or loss for the session so far.
• A prompt asking whether you would like to continue, take a break, or end the session.

Reality check reminders cannot be dismissed without making an active choice — this ensures that you are always making a conscious, informed decision to continue playing rather than simply clicking away a notification.

6.3 Balance and Transaction History

casino88 maintains a complete, real-time record of all deposits, withdrawals, bonuses, and wagers placed on your account, viewable in your account dashboard at any time. Reviewing your transaction history regularly is one of the simplest ways to maintain awareness of your gambling expenditure over time.

7. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder or compulsive gambling — is a recognised condition in which a person's gambling behaviour causes significant distress or impairment in their daily life. It can affect anyone, regardless of age, income, or background, and it develops gradually over time. The earlier problem gambling is recognised and addressed, the easier it is to manage.

7.1 Warning Signs

The following warning signs may indicate that gambling is beginning to cause problems:

• Spending more money on gambling than you can comfortably afford, or gambling with money set aside for essential needs like rent, food, or utility bills.
• Feeling irritable, restless, or anxious when you are not gambling, or when you try to reduce how much you gamble.
• Lying to family members, friends, or colleagues about how often you gamble or how much money you have spent.
• Repeatedly failing to keep promises to yourself or others about cutting back on gambling.
• Using gambling as a way to cope with stress, depression, anxiety, loneliness, or personal problems.
• Experiencing financial difficulties — debt, missed payments, or borrowing money — directly linked to gambling activity.
• Neglecting work, study, family responsibilities, or social relationships because of time or money spent gambling.
• Continuing to gamble even after suffering significant financial losses, with the belief that the next bet will recover everything.

7.2 Impact on Families

Problem gambling affects not only the individual player but also those closest to them. Family members and close friends of problem gamblers often experience financial stress, emotional difficulties, and a breakdown in trust. If someone in your household — in Dhaka, Chittagong, Rajshahi , Sylhet, Khulna, or anywhere else in Bangladesh — is showing signs of problem gambling, it is important to approach the subject with empathy and without judgement. Encouraging them to seek help and supporting them in using the self-exclusion or deposit limit tools on casino88 can make a meaningful difference.

8. Support Resources & Getting Help

If you feel that gambling is becoming a problem for you or for someone you care about, casino88 urges you to seek help immediately. You do not need to be in crisis to ask for support — reaching out early is always the right decision. casino88's support team is available 24 hours a day, 7 days a week, and can connect you with the right resources.

8.1 Contact casino88 Support

• Live Chat: Available 24/7 directly from your casino88 account dashboard. Our responsible gaming team members are trained to assist with self-exclusion requests, limit adjustments, and referrals to external support.
• Email: support@casino88 — use the subject line "Responsible Gaming Help" and a team member will respond within 12 hours.
• WhatsApp: +880 1700-000000 — available 09:00–22:00 BST (UTC+6) for players in Bangladesh.

8.2 General Guidance for Getting Help

While casino88's support team can assist you with all platform-level tools and account controls, we also encourage players who are experiencing serious gambling-related difficulties to seek independent professional counselling. The following types of resources are widely available and may be relevant to players in Bangladesh and across South Asia:

• Mental health helplines: National mental health support lines in Bangladesh can provide confidential guidance for individuals experiencing gambling-related stress, depression, or anxiety.
• Counselling services: Licensed therapists and counsellors with experience in behavioural addictions, including gambling disorder, are available in Dhaka, Chittagong, and other major cities.
• Support groups: Peer support groups — where individuals who have experienced problem gambling share their stories and coping strategies — can be a powerful source of encouragement and accountability.
• Family support: Organisations that support the families of problem gamblers exist across South Asia and can help loved ones understand the condition and navigate the recovery process.

8.3 casino88's Proactive Monitoring

casino88's responsible gaming team monitors account activity for patterns that may indicate a player is experiencing difficulty. Indicators reviewed by our team include rapidly increasing bet sizes, a significant rise in session frequency or duration, repeated deposits following large losses, and frequent failed withdrawal attempts. If our team identifies a pattern of concern on your account, a responsible gaming specialist may reach out to you proactively — by email or live chat — to check in and remind you of the tools available. This outreach is done with care, in your best interest, and does not affect your account status unless you choose to take action.